Alternative Dispute Resolution
In case of dispute, the consumer can resort to an Alternative Consumer Dispute Resolution entity:
What information should be given?
- The name of the ADR entity and its website must be indicated.
- It may also include the address and telephone contacts.
Letrarias Braga, Vila Verde & Ponte de Lima:
Letraria do Porto:
Mais informações em Portal do Consumidor – www.consumidor.pt
Online Dispute Resolution
The consumer can use the European online dispute resolution platform available at ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT
(Regulamento (UE) n. º 524/2013 do Parlamento Europeu e do Conselho, de 21 de maio de 2013)
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